tl99 Responsible Gaming —
Safety within the fun
Gaming is only fully enjoyable when it stays in control. tl99 always puts your protection first — through deposit limits, time-outs and expert support.
What is responsible gambling?
Online betting and casino games can be a great source of entertainment — but only when enjoyed in moderation and with awareness. tl99 believes that every player's gaming experience should be enjoyable, safe and controlled. Responsible gambling means knowing your limits, staying within your budget and playing for entertainment — not as a source of income.
Our platform provides players in Bangladesh with multiple protective tools. You can set a limit on how much you deposit each day, each week or each month. You can put your account on a temporary break for a set period, or choose a full self-exclusion. Our one goal is to make sure you always stay in control.
Remember, tl99 is strictly for individuals aged 21 or older. Minors are completely prohibited from creating or using an account, and we enforce this strictly. Keep your devices and account secure from younger family members and contact our support team whenever you need help.
Protective tools and features
Set deposit limits
Decide in advance the maximum amount you will deposit each day, week or month. Once the limit is reached, the system will automatically prevent further deposits — keeping your budget firmly in your hands.
Time-Out
Need a short break? Temporarily close your account for anywhere from 24 hours to 30 days. Once the break ends, your account is automatically reactivated.
Self-Exclusion
If you need a longer break, choose self-exclusion. Your account can be fully closed for a fixed or indefinite period. While an exclusion is active, opening a new account will not be possible.
24/7 Bengali support
If you have concerns about your gaming, our live chat support is by your side day and night. Speak in Bengali and get help easily.
Age verification and child protection
Age verification is mandatory when creating an account. No one under 21 can open an account. Use passwords on shared family devices.
Gaming history and reality check
Review your betting history at any time. Keep time notifications on so you know how long you have been playing — awareness is the first step to protection.
For ages 21 and above only
All games and betting services at tl99 are for adults only. Minors are completely prohibited from creating or using an account. We strictly follow our age verification process.
Warning signs of problem gambling
An important part of responsible gambling is staying aware of your own behaviour. If you notice any of the signs below, you should be cautious and seek help.
Behavioural signals
- Feeling a strong urge to play beyond your budget
- Betting more and more to try to recover lost money
- Hiding how much time or money you spend on gaming
- Playing with money meant for bills or debt repayment
- Feeling restless or irritable when you cannot play
Personal and social signals
- Losing focus on work, family or friends
- Disruption to your sleep or eating routine
- Increasing stress or anxiety caused by gaming
- Borrowing money from family members
- Repeatedly trying to stop playing but being unable to
Remember
If any of the signs above appear in your behaviour, contact tl99's live chat immediately or email [email protected]. Our trained support team will help you take the right steps. Activate self-exclusion if needed — it is a brave and responsible decision.
How to use the protection tools
Log in to your account
Log in to tl99 and go to your profile settings. All responsible gaming tools are available there in one place.
Set your deposit limit
Go to the "Deposit Limit" option and set your daily / weekly / monthly limit. Changes take 24 hours to come into effect — reducing a limit takes effect immediately.
Choose a time-out or self-exclusion
Use the "Time-Out" option for a short break and the "Self-Exclusion" option for a longer-term closure. While self-exclusion is active, no promotional emails will be sent either.
Review your gaming history
Check your betting history regularly. Monitor which games you are spending time and money on, and how much.
Contact us for help
For any issue, reach out via 24/7 live chat or at [email protected]. Our team is always ready to help in Bengali.
Build healthy gaming habits
Plan your budget
Before you start playing, decide how much money you can afford to spend. This amount should be one that, if lost, will have no impact on your daily life. Remember, betting is entertainment — not a way to earn money.
Manage your time
Avoid playing for long stretches without a break. Take a break once an hour, get up, have some water or take a short walk. Set a fixed time limit for gaming and stick to it. Our platform's "Reality Check" feature will regularly remind you of the time.
Do not play on emotion
Never sit down to play when you are feeling down, angry or under the influence of substances. In these states your ability to make decisions is reduced and you are more likely to take unreasonable risks. Play only when you are calm and in a normal state of mind, and only for entertainment.
Do not treat winning as a certainty
Winning is not guaranteed in any game, nor should it be. The thinking that "I will definitely win the next bet" is dangerous. Losses are a normal part of gaming, and being able to accept them and stop playing is a true sign of maturity.
Keep your family informed
Let a trusted family member or friend know about your gaming habits. They may be able to spot signs from the outside that you might not notice yourself. Mutual trust and open conversation can prevent problems before they start.