tl99 Privacy Policy — Your Information Is Safe With Us
tl99 places the highest importance on protecting your personal information. In this privacy policy, we explain how your information is collected, used, and stored.
Introduction and Scope
General Overview
tl99 (hereinafter referred to as "we", "us", or "the platform") is an online betting and casino platform operated for players in Bangladesh. This Privacy Policy explains how we collect, store, process, and protect the personal information of our users ("you" or "user"). By using the tl99 website or services, you agree to the terms of this privacy policy.
This policy applies together with our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our services.
Scope of Application
This privacy policy applies to:
- Information collected during visits to all pages of the tl99 website
- Information provided during the account registration and login process
- Information provided when contacting us via live chat or email
- Information collected during financial transactions made through bKash, Nagad, Rocket, or bank transfer
- Information collected through cookies and other tracking technologies
What Information We Collect
Information You Provide Directly
When you register on our platform or use our services, we may collect the following information:
- Full name, date of birth, and national ID number (for age verification)
- Email address and mobile number
- Residential address
- Username and password
- Financial information — such as bKash number, Nagad number, Rocket number, or bank account details
- Documents submitted for identity verification (copy of NID or passport)
Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and device identification information
- Browser type, version, and operating system
- Pages visited and duration of time spent on the site
- Referral URL (which site or link you came from)
- Gaming activity history and betting records
- Session information collected through cookies and similar technologies
Information Received from Third Parties
In some cases we may also receive information from trusted third parties, such as identity verification agencies or payment processors. This information is used solely for the purposes of account security, fraud prevention, and ensuring legal compliance.
Purpose of Using Information
Primary Purposes
We use your information for the following purposes:
- To create and manage your account and to verify your identity
- To process financial transactions including deposits and withdrawals
- To manage gaming services and bonus offers
- To provide 24/7 customer support in Bengali
- To ensure platform security and prevent fraud
- To meet legal and regulatory obligations
Additional Purposes
In addition to the primary purposes above, we may also use your information to:
- Improve our service quality and add new features
- Personalize your gaming experience
- Send relevant promotional offers and updates (subject to your consent)
- Ensure responsible gaming and identify problematic behavior
- Analyze platform usage to improve services
Information Storage and Security
Security Measures
tl99 applies industry-standard security measures to protect your personal information. Our platform uses SSL encryption, which keeps all information transmitted between your browser and our servers secure. We regularly review our security infrastructure and adopt the latest cybersecurity technologies.
- All sensitive information is stored in encrypted form
- Payment information is processed in accordance with PCI-DSS standards
- Regular security audits and vulnerability assessments are conducted
- Multi-layer authentication is available for account access
Data Retention Period
We retain your personal information for as long as it is necessary to provide our services and meet legal obligations. Even after an account is closed or deactivated, certain information may be retained for a specified period due to legal or regulatory requirements. At the end of the retention period, information is securely deleted or anonymized.
Information Sharing and Disclosure
Sharing Information with Third Parties
tl99 does not sell or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
- Payment Processors: To process transactions via bKash, Nagad, Rocket, or bank
- Identity Verification Agencies: To complete the KYC process
- Technology Partners: Service providers required for platform operations, who are bound by confidentiality agreements
- Legal Authorities: In the case of a court order or legal obligation
International Data Transfers
Our servers and service providers may be located outside Bangladesh. For such international data transfers, we ensure that applicable international data protection standards are properly followed and that your information remains protected at all times.
Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device when you visit our website. These cookies are used to improve your browsing experience and ensure the functionality of the site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Essential for login sessions and security — without these the site will not function properly | Session |
| Performance Cookies | For analyzing site usage and improving functionality | 30 days |
| Functionality Cookies | To remember your preferences and settings | 1 year |
| Analytics Cookies | To understand platform usage patterns (anonymous data) | 90 days |
Cookie Control
You can control or disable the use of cookies by changing your browser settings. However, disabling essential cookies may affect some core functionality of the site, such as login sessions or the payment process.
Your Rights and Choices
Accessing and Correcting Your Information
Your rights include: the right to request a copy of your personal information held by us; the right to request correction of inaccurate or incomplete information; the right to request deletion of your information in certain circumstances.
Marketing Communications
You may opt out of our marketing communications at any time. Every promotional email includes an unsubscribe option. However, important account-related notifications (transaction confirmations, security alerts) cannot be turned off.
Objecting to Data Processing
You have the right to object to the processing of your information in certain circumstances. However, this right may be limited where data processing is carried out to fulfill our legal obligations.
Account Deletion
If you wish to delete your tl99 account, please contact us via our 24/7 live chat support or by email. Even after account deletion, certain information may be retained as required by law.
Protection of Minors
Age Restrictions and Protection
tl99 strictly ensures that only individuals aged 21 or older may use our platform. We do not knowingly collect any personal information from minors. If we become aware that a minor's information has been stored in our system, it will be deleted immediately and the associated account will be cancelled.
Parents are advised to monitor their children's internet use. More detailed information on this topic is available on our Responsible Gaming page.
Policy Changes and Contact
Privacy Policy Updates
tl99 reserves the right to change or update this privacy policy from time to time. For any significant changes, we will notify our registered users by email or by displaying a notice on the site. The updated policy will take effect from the date of publication. We recommend that you visit this page regularly to view the latest version.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available in Bengali 24 hours a day, 7 days a week
We will process any privacy-related requests as quickly as possible. You can also visit our FAQ page to learn more.